Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Lentinim's avatar
Lentinim
Explorer | Level 4
2 years ago
Solved

I can't sync files after upgrading to Sequoia, why?

Ever since the Sequoia Upgrade my Dropbox has not been syncing across my 3 devices. I have followed all of the troubleshooting suggestions without any luck. I just uninstalled and reinstalled as my l...
desktop
Mac
sync
  • Jay's avatar
    Jay
    2 years ago

    Thanks for the info, please let me know if you experience any further issues with the syncing.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

You can see the version of the Dropbox desktop application using these steps.

 

Could you also click the Dropbox icon in the menu bar and see the status of the app on the bottom left?

Lentinim's avatar
Lentinim
Explorer | Level 4
2 years ago

On my laptop, I do have an Icon in the menu bar that says my files are up to date. Mac Book Air running Sonoma 14.7. No preferences under the avatar. Still can't find a dropbox version.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!