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Lentinim's avatar
Lentinim
Explorer | Level 4
2 years ago
Solved

I can't sync files after upgrading to Sequoia, why?

Ever since the Sequoia Upgrade my Dropbox has not been syncing across my 3 devices. I have followed all of the troubleshooting suggestions without any luck. I just uninstalled and reinstalled as my l...
desktop
Mac
sync
  • Jay's avatar
    Jay
    2 years ago

    Thanks for the info, please let me know if you experience any further issues with the syncing.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Okay, so it sounds like you're accessing the avatar on the Dropbox website, instead of the Dropbox desktop application, as you're not seeing it on the menu bar.

 

Could you try reinstalling the Dropbox desktop application, without uninstalling it, by clicking this link?

Lentinim's avatar
Lentinim
Explorer | Level 4
2 years ago

Jay,

It looks like it is working for now. Thank you very much. I did not do anything on my iPhone and it seems like that is syncing as well. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info, please let me know if you experience any further issues with the syncing.

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Lentinim, I am glad to hear Dropbox is now syncing successfully across your 3 devices thanks to the help from Jay and DBX_Pedro ‌🙌‌. 

    I'm always curious and interested in learning how people use Dropbox in their daily lives 👩‍💻.

     

    If you're open to sharing, I’d love to hear more about how you use Dropbox day to day, and what features you regularly rely on. Who knows? We might be able to offer you some additional tips or new ways to boost your productivity. 🤓✨.


    Looking forward to hearing from you,

     

    T 😺 (Dropbox Community Manager) 

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