Forum Discussion

ditotediashvili's avatar
ditotediashvili
Explorer | Level 3
6 years ago

I can't upload DNG files. Can you help?

Hello, can anyone help me ?  I want to upload DNG files for mobile Lightroom but it does not work with Dropbox.  The same files I sent via mail and it works.  Please help me! 
Error Messages
sync
upload
ditotediashvili's avatar
ditotediashvili
Explorer | Level 3
6 years ago

Please Help me ASAP! 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for the screenshot, ditotediashvili!

 

From what I can see, the file is uploaded on your Dropbox account, but it's having trouble being previewed. 

 

Out of curiosity, are you able to download it and preview it from your computer or mobile?

  • crimson avocadoes's avatar
    crimson avocadoes
    New member | Level 2
    6 years ago

    this is my first time using dropbox and there are only a few tutorials in youtube about upload a DNG file in dropbox. I hope someone will help :)

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Hi crimson avocadoes; welcome to our Community and happy Monday!

       

      I'll be happy to help with this; could you clarify what exactly is troubling you in uploading files to Dropbox so I can advise further?

       

      ditotediashvili 

       

      As the issue you're experiencing seems to relate to the preview of the file in question, could you please clarify if this file is less than 50 megapixels? 

       

      If it's over that threshold or larger than 200 MB (which isn't your case), you won't be able to preview it natively within our mobile app or the website. You'd need to download it and open it locally on your devices using the relevant 3rd party app (like Photoshop for example). 

       

      I hope this clears things up a tad! 

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