Forum Discussion

Cathy11's avatar
Cathy11
New member | Level 2
2 years ago

I can't upload files to the Dropbox site any more, why?

I used to be able to upload files to my Dropbox account by clicking Upload, clicking the file I want uploaded and then click the Open box. Now when I do all that, the open box is faded and won't let ...
sync
upload
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Cathy11, thanks for messaging the Community.

 

Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely?

 

Let me know how it goes!

Cathy11's avatar
Cathy11
New member | Level 2
2 years ago

Thanks for your suggestions. But, unfortunately I just tried all of those options and they didn't work. Any other suggestions?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

    • Cathy11's avatar
      Cathy11
      New member | Level 2
      2 years ago

      I have McAfee, but I have no idea how I would check it's settings restricting traffic to dropbox.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Could you try temporarily disabling it completely to see if this helps with uploading to the Dropbox site?

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