Forum Discussion

Cathy11's avatar
Cathy11
New member | Level 2
2 years ago

I can't upload files to the Dropbox site any more, why?

I used to be able to upload files to my Dropbox account by clicking Upload, clicking the file I want uploaded and then click the Open box. Now when I do all that, the open box is faded and won't let ...
sync
upload
Web
Cathy11's avatar
Cathy11
New member | Level 2
2 years ago

I have McAfee, but I have no idea how I would check it's settings restricting traffic to dropbox.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Could you try temporarily disabling it completely to see if this helps with uploading to the Dropbox site?

  • Cathy11's avatar
    Cathy11
    New member | Level 2
    2 years ago

    How would I do that?

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      You'll need to check the McAfee site on how to disable it, as we wouldn't have any information on how to do that.

      • Cathy11's avatar
        Cathy11
        New member | Level 2
        2 years ago

        Ok. So, to be clear, I should be temporarily disabling McAfee's firewall not the whole program? Also it looks like my computer has a Windows Defender firewall too. You can turn it off, but it says that it is not recommended, next to that option.

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