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pjshinagawa's avatar
pjshinagawa
Explorer | Level 3
10 days ago

I deleted the owner of a shared folder, now I can't add or remove anyone else from the folder

I have "can edit" permission to a Folder and I am able to give or remove  access to the folder.   I deleted a person who was the "owner" and now I can't give or remove anyone to/from the folder. Is t...
Shared Folders
pjshinagawa's avatar
pjshinagawa
Explorer | Level 3
6 days ago

Sorry, I can't seem to find my reply I sent you so here are the answers to your questions:

I removed the email account of the owner, and so that person does not show up when I view the folder. 

Yes, the person did see the folder, but could not access it. 

Records should show that I was the original owner of the folder for a long time and I would like to be restored as the owner

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 days ago

Thanks for the reply. Currently, it wouldn't be possible for us to change the ownership of a shared folder, for security purposes, only the current owner of the folder can do that.

When the owner tries to access the shared folder, what error do they get?

  • pjshinagawa's avatar
    pjshinagawa
    Explorer | Level 3
    5 days ago

    The person does not get an erroe and can't see the folder. 

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      5 days ago
      pjshinagawa wrote:

      The person does not get an erroe and can't see the folder.

      Then you'll need to do as Mark suggested and create a new folder, share it with everyone that needs access, and then move the files from the old folder to the new folder.

      There's no way for Dropbox to reinstate a previous owner, and only the owner of a folder can pass the ownership on to someone else.

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