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duncum's avatar
duncum
Explorer | Level 3
1 month ago

I deleted the problem file, and now sharing is running again. What was the issue?

I deleted the problem file and share worked again. However it appears to have reverted to not sharing again yesterday. Please help me understand why and what I can do to fix.

Thanks

Ian Duncum

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4 Replies

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    1 month ago

    What exactly is the issue? You havent said.

    Has your sharing been banned? If so have you looked at this?

  • duncum's avatar
    duncum
    Explorer | Level 3
    1 month ago

    Hi Mark I have no  idea why my sharing has been banned. As said I deleted the offending malware file. And it worked again and is now not working. I have waited for over 24 hours and it hasn't resolved. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi duncum, just to confirm, are you still unable to share files on your Dropbox account at this time?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Just giving you a nudge here, duncum, in case you need any further help with this.

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