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I did uninstall and reinstall and now I see the new Dropbox and Dropbox (old) and no storage space,
I did a uninstall and a reinstall as some shared files were not going into Dropbox. When I did the reinstall it looks like it is syncing absolutely everything on my computer. I also have a file cal...
Walter,
When I go into the plan tab is says Dropbox Basic (free). That is not true as I paid for the subscription. I did use the free one for a minute when it was first introduced. There always is confusion as one is my personal name but the one that I need is under my business name. I only use Dropbox for my tax business and related documents.
I sent a picture of the folders in this Dropbox. All folders are empty and no syncing icons.
I do not recollect doing a drop box backup but it does say that it is 10% complete under the Sync and backup tab. I tend to panic when things go 'offside'.
Sylvia
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Quiksylver, is it possible that you have another Dropbox account on which your files might be located?
I believe that is the case but have no idea how to locate and rectify the situation. When I go to my C:\users\s_ __\ there is a DropBox and a Dropbox (old). The old still contains the files and the Dropbox (that is the one being reinstalled) holds empty folders. I would like to delete the one that is currently being reinstalled but it is out of storage so it cannot complete the reinstall.
Gosh this is so confusing to this old girl.
- Jay
The old folder should belong to a different Dropbox account entirely. Do you have any other email addresses that could've been used to login to the Dropbox site with?
Jay,
I have the following email addresses.
[Removed as per Community Guidelines]
Dropbox was set up as a solution for my personal tax service business as I used a laptop and a desktop. Worked wonderful.
Sylvia
