Forum Discussion

Quiksylver's avatar
Quiksylver
Explorer | Level 3
4 years ago

I did uninstall and reinstall and now I see the new Dropbox and Dropbox (old) and no storage space,

I did a uninstall and a reinstall as some shared files were not going into Dropbox.  When I did the reinstall it looks like it is syncing absolutely everything on my computer.  I also have a file cal...
desktop
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Quiksylver, is it possible that you have another Dropbox account on which your files might be located?

 

 

Quiksylver's avatar
Quiksylver
Explorer | Level 3
4 years ago

I believe that is the case but have no idea how to locate and rectify the situation.  When I go to my C:\users\s_ __\ there is a DropBox and a Dropbox (old).  The old still contains the files and the Dropbox (that is the one being reinstalled) holds empty folders.  I would like to delete the one that is currently being reinstalled but it is out of storage so it cannot complete the reinstall.

 

Gosh this is so confusing to this old girl.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    The old folder should belong to a different Dropbox account entirely. Do you have any other email addresses that could've been used to login to the Dropbox site with?

    • Quiksylver's avatar
      Quiksylver
      Explorer | Level 3
      4 years ago

      Jay,

      I have the following email addresses. 

      [Removed as per Community Guidelines]

       

      Dropbox was set up as a solution for my personal tax service business as I used a laptop and a desktop.  Worked wonderful.

       

      Sylvia

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Could you try using those emails when trying to reset the password for the Dropbox account from this page?

         

        If any of them have a Dropbox account associated with them, you should receive an email to reset the password. Once you've done so, you can login to see if the missing files are there.

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