Forum Discussion

borii's avatar
borii
Explorer | Level 3
2 years ago

I don't see my external drive backup files, even though the backup is completed.

It's my first time using Dropbox Backup and I wanted to backup my external hard drive before I change the settings on it. On the Dropbox Backup homepage, it says backup is completed, but when I click...
Computer Backup
desktop
Dropbox Backup
sync
upload
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Welcome aboard the Community, borii! 

 

To make sure we’re on the same page, have you checked your Backup page online and none of your files are there?

 

Let me know and we’ll take it from there.

  • borii's avatar
    borii
    Explorer | Level 3
    2 years ago

    Yes. Only my folders are there. All my folders say 0 items.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey borii, have you restarted your computer, to see if that makes any difference?

       

      If not, can you send us a screenshot showing that your backup appears as complete?

      • borii's avatar
        borii
        Explorer | Level 3
        2 years ago

         

        Here you go.

         

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!