Forum Discussion

borii's avatar
borii
Explorer | Level 3
1 year ago

I don't see my external drive backup files, even though the backup is completed.

It's my first time using Dropbox Backup and I wanted to backup my external hard drive before I change the settings on it. On the Dropbox Backup homepage, it says backup is completed, but when I click...
desktop
Dropbox Backup
sync
upload
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey borii, have you restarted your computer, to see if that makes any difference?

 

If not, can you send us a screenshot showing that your backup appears as complete?

borii's avatar
borii
Explorer | Level 3
1 year ago

 

Here you go.

 
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for that, borii.

     

    This is strange, because it does show that the backup is almost 33 GB.

     

    Can you send us a couple of screenshots showing the discrepancy between the actual hard drive and what you see on the backups page, please?

    • borii's avatar
      borii
      Explorer | Level 3
      1 year ago

        I crossed out my folder titles for privacy but I have a lot of files and all I'm seeing on Dropbox is 0 items.

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