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Forum Discussion

fedeboraxx's avatar
fedeboraxx
Helpful | Level 7
3 years ago

I get a conflicted copy when exporting videos via a third-party app.

Hi there, Every time I export a video from Premiere - since the process takes a while - Dropbox creates a new copy (something about conflicted copy and a timestamp).  Do I need to pause Dropbox eve...
desktop
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi fedeboraxx, thanks for bringing this to our attention.

 

Is this file in a shared folder when exporting from Adobe, or on their own cloud service?

 

Does the app create a temporary copy of the file and then overwrite it during the export process?

 

This will help me to assist further!

fedeboraxx's avatar
fedeboraxx
Helpful | Level 7
3 years ago

Hey Jay,

 

The file is being rendered into my dropbox folder (not the Adobe cloud, of course).

 

I don't know if it creates a temp file, but i imagine this is something many of your users do as well (exporting video).

 

Thanks

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Do you have any other apps or services that could be monitoring the Dropbox folder at the same time as the creation of the file? This could be security software, indexing services, or anything else similar?

    • fedeboraxx's avatar
      fedeboraxx
      Helpful | Level 7
      3 years ago

      Nope

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey fedeboraxx, can you actually send us a screenshot of how the name of the conflicted copy appears on your end, since you also mentioned something about a timestamp, so we can look into that?

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