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fedeboraxx's avatar
fedeboraxx
Helpful | Level 7
3 years ago

I get a conflicted copy when exporting videos via a third-party app.

Hi there, Every time I export a video from Premiere - since the process takes a while - Dropbox creates a new copy (something about conflicted copy and a timestamp).  Do I need to pause Dropbox eve...
desktop
sync
domw's avatar
domw
Explorer | Level 3
22 days ago

Sure, is this what you mean?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
22 days ago

Thanks for that! So, from what I understand, this is only happening when using Adobe Media Encoder, correct? Do you have another similar third-party app perhaps that you can test this with? 

Also, does the issue persist even if you temporarily quit the Dropbox app?

  • domw's avatar
    domw
    Explorer | Level 3
    15 days ago

    It also happens when exporting through Premiere directly. I haven't been able to test it while the Dropbox app was closed since the last time it happened, exporting it again solved the issue.

    I'm also on MacOs, Macbook Pro M4 Max.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    15 days ago

    Hmm, I see. So, is the issue resolved now, or does it only go away if you export your files twice each time, domw?

  • domw's avatar
    domw
    Explorer | Level 3
    15 days ago

    The conflicted copies are always working perfectly fine, so usually I delete the corrupted file and rename the conflicted copy

    I wouldn't say it's resolved, the error occurs sporadically. I haven't been able to replicate it, so I don't know if there is anything specific that triggers it.

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