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Forum Discussion
I get the message that my files might contain phishing content
I am trying to share a file and get the message "We’ve interrupted your sharing activity because your files might contain phishing content"
Relevant Facts:
1) File does not contain phishing conte...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey oharaeservice - sorry to jump in here, but would it be OK if we sent you an email to have a further look internally?
Otherwise, you can reach out to our team from your end for further assistance with this via this form.
Yes. Please do.
- Megan
Hi oharaeservice, I just sent you an email, I'll see you there!
Megan,
Whatever is supposed to be working here with regarding the email received and an open ticket, it is not. Emails are coming into my personal email address that is a separate free Dropbox account and not the one having the issue. It is the [removed per Community Guidelines] account that is being impacted by this sharing issue.
Is there a way to set up the ticket for the correct account so that I don't get an error when clicking on the ticket link?
Or, even better, is there a way for you to re-allow sharing back on all of the Dropbox files in the above-referenced Dropbox account?
If this cannot get resolved shortly, our firm is going to have no choice but to move our files to a different sharing platform.
Thank you,
Karen
- Nancy
Hi again, Karen! Due to security reasons, we can only log tickets with the email address that’s linked to the Community profile from which you’re currently contacting us here.
However, what you can do is forward the email Megan sent you to the correct email address, and reply again to her from there directly. She’ll be able to check the correct Dropbox account then, and further help.
