Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Xanthocletes's avatar
Xanthocletes
Helpful | Level 5
3 years ago

I get the message that my files might contain phishing content

I am trying to share a file and get the message "We’ve interrupted your sharing activity because your files might contain phishing content" Relevant Facts: 1) File does not contain phishing conte...
Share
Shared Files
mtepper's avatar
mtepper
Explorer | Level 3
2 years ago

We have been suddenly getting this message when trying to share various folders in our Dropbox.  

"Can't Share file. We've interrupted your sharing activity because your files might contain phishing content."

We have waited 24+ hours to see if this resolves and it is not. and we have the need to share files asap.

Since there is literally no way to talk to or email anyone at Dropbox, what are our next steps?

Thank you,

Michelle

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for reaching out to us, mtepper.

     

    Can we actually send you an email, so we can take a closer look into this for you?

     

    Let me know!

    • mtepper's avatar
      mtepper
      Explorer | Level 3
      2 years ago
      Yes please
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Sure thing, mtepper, you've got mail!

    • Jeff Ebbing's avatar
      Jeff Ebbing
      Explorer | Level 3
      2 years ago

      I'm having the same issue. It happened today to a folder I've had and use periodically for years and happened to another folder a few weeks ago.

       

      Please advise.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Jeff Ebbing - thanks for bringing this to our attention.

         

        May we reach out via email to have a further look internally? 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!