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Xanthocletes's avatar
Xanthocletes
Helpful | Level 5
3 years ago

I get the message that my files might contain phishing content

I am trying to share a file and get the message "We’ve interrupted your sharing activity because your files might contain phishing content"

Relevant Facts:

1) File does not contain phishing content.

2) I haven't used dropbox for about a year, so I'm not over any limits.

3) File is legal content, legally obtained.

4) File is 22 MB.

 

No customer support except for paid subscriptions.

So I guess this is why I don't use dropbox.....

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Mats W, I can see you're replied back to her email. She'll review your case, and get back to you as soon as possible.

  • kkchow's avatar
    kkchow
    Explorer | Level 3
    2 years ago

    Hi I am getting the same message with my account, and I cannot share Dropbox link now which has caused significant inconvenience to my workflow. Could you help me review my case thanks.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there kkchow - sorry to hear about this.

     

    Would it be OK if we sent you an email to look further into this issue internally? 

  • kkchow's avatar
    kkchow
    Explorer | Level 3
    2 years ago
    Yes certainly, thanks Walter for your help.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No biggie kkchow - you've got :envelope: 

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

  • eloffice's avatar
    eloffice
    Explorer | Level 3
    2 years ago

    I am having this issue on my account, please could I get assistance?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey eloffice - sorry to hear about this.

     

    May we reach out via email to have a further look internally? 

  • Ravi Mane's avatar
    Ravi Mane
    New member | Level 2
    2 years ago

    Dear Team Please Guide me 

     

    today i am uploaded exe file Because i cant mail exe file For Just  copy to friend pc for important work and after i removed this file too

    but steel i cant share my files, please help me How to Solve Below Problem

    Can’t share file

    We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this.

     

    i am not understand how to solve

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