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JCC2070's avatar
JCC2070
New member | Level 2
19 days ago
Solved

I have folders that are only showing on my web account and not the Dropbox app on my Mac.

Hi,  I have existing folders in Dropbox that are not showing in my MAC Finder (OS 15.1 Sequoia). I have checked articles in this Help section, without success. The MBP is a few months old. I instal...
desktop
Mac
sync
  • Rich's avatar
    Rich
    19 days ago
    JCC2070 wrote:

    I have existing folders in Dropbox that are not showing in my MAC Finder

    You likely have some folders unchecked in your Selective Sync settings. Unchecking a folder removes it from your local drive so that it only exists in your account online.

    Go into Selective Sync in Preferences and make sure all of these folders are checked.

JCC2070's avatar
JCC2070
New member | Level 2
19 days ago

Thanks Rich, but I could not see Selective Sync in Preferences, see my screenshot. It was not obvious to me that any scrolling was required

 

I have now found Selective Sync, which in itself uses ambiguous English, see partial screenshot:

Dropbox suggesting that Folder will "live" on this computer and unselected folders will "appear" only on Dropbox, suggests to me that checked folders will download and use this computer storage space; ie. "live" there.

In my simple mind, checked and unchecked folders actually "live" in the Dropbox cloud, and only  "appear" on this computer until such time folders are made available off-line, ie. downloaded and "live" on this computer. Perhaps pass this viewpoint on.

Anyhoo, thank you for taking the time to reply and hopeyfully all sorted now

T_theresa_A's avatar
T_theresa_A
Icon for Community Manager rankCommunity Manager
14 days ago

Hi there 👋 and welcome to the Dropbox Community. Thanks so much for sharing how things turned out and letting us know what did the trick. That kind of follow-up really helps others who might be scratching their heads over the same issue – your input makes a big difference 🙌.

I’m Theresa đŸ‘©â€đŸ’», one of the Community Managers here, and you’ll often see me exploring threads or dropping into conversations across the forum.

Since you’re clearly a Dropbox-savvy user, do you have a favourite feature that you find especially useful day to day? I’d love to hear what works best for you.

Looking forward to your reply,

TđŸ˜ș (Dropbox Community Manager)

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