We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Dagmar3
4 years agoHelpful | Level 5
I have problems with the quality of scanned documents
Hello, I have problems with the quality of scanned documents. How to set the resolution when scanning? The size of the saved scans is only 100kB, it is not visible
Jay
Dropbox Community Moderator
4 years agoIf you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
tEjxBC
4 years agoHelpful | Level 5
Es easiest solution for me is to download Adobe Scan PDF and uninstall Dropbox. Bye bye
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!