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I have problems with the quality of scanned documents
Hello, I have problems with the quality of scanned documents. How to set the resolution when scanning? The size of the saved scans is only 100kB, it is not visible
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This is affecting me as well - the quality of the scanned documents dropped over a lot recently over the last few months to the point where they can be hardly read. Previously the quality had been good enough that dropbox had become my primary scanner app. Cannot find any quality options to adjust.
I'm on Android, Basic service package, App Version 306.2.2. Scanning on WIFI data typically.
I use Android, usually scan on WIFI or data. Tried switching, doesn't help.
- Nancy
Dropbox Community Moderator
Hi everyone, thank you all for reporting this.
We’re aware of this behavior, and we’ve passed your comments to our engineers, in order for them to look closely into this. We're working on resolving the issue as soon as possible.
Once we have any updates, we'll let you know!
I like the convenience of the scan feature in the Android Dropbox app, I use it for work receipts. However the resolution is pretty poor, small text is sometimes too pixelated to read. Black and white is fine for me, but I could really do with scanning at higher resolution. The camera on my phone is capable of much higher resolution (if I take it as a photo I can read the small text easily), but I can't find any way of adjusting the resolution in the app. All I can find is Contrast and to choose between 'B&W', 'Whiteboard' or 'Original' settings.
Am I missing any settings anywhere? If not then could this be added as a feature?
- Hi all,
I use Dropbox for work to upload onto a shared drive which is linked with our company IT system and the scans are automatically inputted in the booking they are scanned for.
I recently (in the last 2 to 3 weeks), have had an issue with scan quality. The quality of the scans has randomly become very pixilated and low quality. This was never an issue before!
How can I fix this and revert back to high quality uploads?
Side note: I have tried the following;
- revert to a previous version of Dropbox via APK download
- reinstalled the app
- cleared data & cache
- tried on 3 alternate devices
It seems to be an android issue, however other colleagues of mine use androids as work phones and their uploads are fine. Mine were crystal clear on my Z Flip 3 up until about two weeks ago!
Any help would be amazing!!! - I'm just here to say, that the same thing is happening on my phone as well.
Xiaomi Redmi Note 7, Android 10 Same for me on my Pixel 4a Android 13
Hey there! When using Smart Engines for document scanning, it's up to you whether you want to use cellular or WiFi data. And you can definitely switch between the two, no problem! As for any difference, I haven't noticed any major changes in the scanned document quality when using either data type.
