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kbonotis's avatar
kbonotis
New member | Level 2
2 months ago
Solved

I need to reset my Camera Uploads and re-upload my photos

Hello,
I need to reset the camera upload on my iPhone so that dropbox will sync the entire photo library again. How can I do that?

I understand that there's no option to do that myself, since I'm on the basic plan, but Support can do it for me. 

If a Dropboxer here could open a ticket on my behalf I would be grateful.

Thank you !

Device
iPhone 13 mini

Dropbox App Version
446.2.2

 

Camera uploads
iOS
Mobile
upload
  • Megan's avatar
    Megan
    2 months ago

    Hi there, kbonotis​, let's jump right into this! 

    I'm running to the rescue here. 😆 And by running I mean that I've opened a ticket on my end for you, in order to help with this.

    Reply back to me as soon as possible, and we'll take it from there. Thanks a bunch! 

5 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi there, kbonotis​, let's jump right into this! 

    I'm running to the rescue here. 😆 And by running I mean that I've opened a ticket on my end for you, in order to help with this.

    Reply back to me as soon as possible, and we'll take it from there. Thanks a bunch! 

  • kbonotis's avatar
    kbonotis
    New member | Level 2
    2 months ago

    Yes please, go ahead and reset my Camera Uploads.

    Thank you, much appreciated !

  • kbonotis's avatar
    kbonotis
    New member | Level 2
    2 months ago

    Thank you to Megan !
    My Camera Uploads was reset, as I had requested.

    (and it was all done very clearly, quickly, and efficiently)

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey kbonotis​, it's my pleasure! 

    If you need anything else, just give us a shout! 😋

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there kbonotis​ , and welcome to the Dropbox Community 👋

    I’m really glad to hear this issue is resolved and thanks so much for coming back to update us! It’s always helpful when folks share their progress, especially with photo uploads where things can get a little tangled.

    By the way, I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. Since you’re working with camera uploads and photos now, I’d love to know… what’s your favourite Dropbox feature? Also, if you’re into photography, you should definitely check out our Photographers Group. It’s full of folks sharing tips, shots, and workflows for backing up and managing photo libraries. 📸

    Looking forward to hearing more,

    T 😺 (Dropbox Community Manager)

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