Forum Discussion

DD2002's avatar
DD2002
Explorer | Level 4
8 years ago
Solved

i Phone X cannot import photos -device is locked

When I plug into my iPhone X with my computer (Windows 10)  dropbox pops up a message ''Device is locked''  I tried all the ways that I read here in Dropbox support but nothing works . I choosed ''...
Mobile
sync
  • Norah's avatar
    Norah
    8 years ago
     
    Hi DD2002, 
     
    As you mention that you already tried the steps that @Walt3R provided you with, next thing you should try is resetting your Camera Upload settings. This will allow your computer to automatically upload photos to Dropbox each time you plug in your mobile device. You can change your import preferences from the Dropbox application on your computer. 
     
    To do this, follow the instructions below:
     
    • Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the gear in the Notifications panel.
    • Select "Preferences".
    • In the window that appears, click on "Change AutoPlay Settings".
    • In the AutoPlay settings, scroll down and choose the camera you want to change settings for. It will likely have "Import pictures and video using Dropbox" as the default.
    • Click on the drop-down menu and choose "Ask me every time" or choose a different application for importing.
     
    Let me know if this helps!
1315's avatar
1315
Explorer | Level 3
8 years ago
Answer the phone- Oh, Dropbox doesn’t do that. Even if you’re a stockholder.

1315's avatar
1315
Explorer | Level 3
8 years ago
Does anyone want to see my $199 receipt paid to Dropbox that I paid to upgrade my account?

They don’t care-
  • 1315's avatar
    1315
    Explorer | Level 3
    8 years ago
    Anyone notice how difficult it is to sign back into this forum?

    I’m an IT guy, a shareholder, paid in advance, and all I get are regurgitated articles from an owners manual that are wrong/outdated? Really?

    I demand a live person before I sell my stock, or worse yet, start quoting scripture.
  • 1315's avatar
    1315
    Explorer | Level 3
    8 years ago
    “Have a question?” Our Dropbox community is here to help you find an answer.”

    BULL**bleep**-
  • 1315's avatar
    1315
    Explorer | Level 3
    8 years ago
    Someone else has a solution and you block it as Spam?

    Is Dropbox part of the Clinton Foundation or just lazy liars?
  • 1315's avatar
    1315
    Explorer | Level 3
    8 years ago
    Oh look- I just won a badge-
    Too bad **bleep** don’t hang.
  • 1315's avatar
    1315
    Explorer | Level 3
    8 years ago
    Oh- Now deleting complaints?

    Really?
  • Wiel's avatar
    Wiel
    Helpful | Level 5
    8 years ago

    I try it again:

     

    I think I found how to make it work:
    right-click on DropBox icon in tray
    open options (gear icon)
    select "preferences"
    select "Import" tab
    delete all the devices like "Apple iPhone (personal)"
    click on "Change autoplay settings"
    find the iPhone device on the list and change the setting to "import fotos and videos (dropbox)" 
    then:

    open explorer
    connect your iphone
    dropbox wil open a pop up with the name "camera-upload" with the option to import. WAIT.
    In explorer in the drives list your iPhone will appear.
    select it, unlock the phone and wait until the directory "internal storage" is visseble. Select it and wait for DCIM.


    on the pop-up about what to do , choose "start to import"

    This works for me every time on every computer.
    When i take the iphone of my wife i don't need to do al these steps, she has not so many photo's on her device so i think it is because it takes too long to search for the iphone when you have a lot photos on your device.

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    Thanks for letting us know about this Wiel and sorry to hear our system was acting up marking your posts as spam. 

    Let us know if this works for you too 1315 and note that we do offer phone support to admins of Dropbox Business teams on the Advanced and Enterprise plans, and for Dropbox Education teams (you can find more in the Admin's Console under the 'Help' tab if you're an Admin on one of those plans). If you’re a member of one of these teams but you're not an admin, you can ask the admin of your team to call us on your behalf. 

    If you are on an individual plan, you can log a ticket with our team and ask for more account specific assistance any time you wish through this page: 

    https://www.dropbox.com/support

    Hope this helps to some extent and have a lovely day folks!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!