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Kalak's avatar
Kalak
Helpful | Level 5
2 years ago

I plugged an external drive to my computer, but it's backing up 0% to Dropbox

I've recently signed up with Dropbox Backup and added my external hard drive. I enabled backup for this drive, and selected 'Backup Now' rather than waiting for it to schedule a backup at 9am tomor...
Computer Backup
desktop
Dropbox Backup
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for clarifying that for me Kalak 

 

If you navigate to the sync issues tab from the desktop app's icon, do you see anything listed there? 

 

If not, please let me know and I'll reach out via email to have a  further look internally. 

Kalak's avatar
Kalak
Helpful | Level 5
2 years ago

Thanks for getting back to me Walter 

 

It shows no issues.

 

 

EDIT: My app version is 201.4.5552

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the additional screenshot and clarifying the app's version too Kalak 

     

    I've just sent you an email to investigate, so please have a look at your inbox and we'll take it from there.

    • Eliket's avatar
      Eliket
      New member | Level 2
      3 months ago

      Hello, I am having the same issue as this person, also with a Seagate Drive. It has 912GB to backup, and my Dropbox account allows for 2TB. I just upgraded specifically so I can have automatic backup peace of mind but at this point it's not functioning at all.

      I am on version 232.4.5926 and followed the steps above to no resolution.

      Would it be possible to message me to help resolve this issue too? 

      Cheers

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 months ago

        Hi Eliket! Sorry to hear the same thing is happening to you, as well. 

        Can you tell me the exact steps you’ve tried so far, just so that I can have a clearer image of the situation? 

        I’d also appreciate it if you can send me a screenshot of your backup’s progress as it appears at your Backups page here. Please send me an extra screenshot of your desktop app’s syncing status, too.

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