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Forum Discussion

Kalak's avatar
Kalak
Helpful | Level 5
2 years ago

I plugged an external drive to my computer, but it's backing up 0% to Dropbox

I've recently signed up with Dropbox Backup and added my external hard drive. I enabled backup for this drive, and selected 'Backup Now' rather than waiting for it to schedule a backup at 9am tomor...
Computer Backup
desktop
Dropbox Backup
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hi Eliket! Sorry to hear the same thing is happening to you, as well. 

Can you tell me the exact steps you’ve tried so far, just so that I can have a clearer image of the situation? 

I’d also appreciate it if you can send me a screenshot of your backup’s progress as it appears at your Backups page here. Please send me an extra screenshot of your desktop app’s syncing status, too.

Eliket's avatar
Eliket
New member | Level 2
3 months ago

Hi, sorry for the delayed reply I missed your reply. Here are the attached images - displaying no sync issues. I turned off the visibility of the other folders that are already on my Dropbox as I don't want them to redownload on to my laptop (the message about selective sync).

I have tried unplugging/ replugging it in, restarting the laptop, reinstalling Dropbox desktop app, even tried it on a different laptop. I have tried reducing the amount on my harddrive and ensuring that there is enough space left on my DB account. I'm running Windows 11 on this machine and should have more than enough space.

 

I've updated to the very latest version: 232.4.5988.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    No worries, Eliket, and thanks for the screenshots! 

    Can you also double check your external drive and make sure it follows these requirements?

  • Eliket's avatar
    Eliket
    New member | Level 2
    3 months ago

    Hi Nancy! 

    Just checked and it is a NFTS type drive which appears to be supported 

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey Eliket, I just sent you an email. 

    Reply back to me, and we'll take it from there. Thanks! 

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