Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Kalak's avatar
Kalak
Helpful | Level 5
2 years ago

I plugged an external drive to my computer, but it's backing up 0% to Dropbox

I've recently signed up with Dropbox Backup and added my external hard drive. I enabled backup for this drive, and selected 'Backup Now' rather than waiting for it to schedule a backup at 9am tomor...
Computer Backup
desktop
Dropbox Backup
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

No worries, Eliket, and thanks for the screenshots! 

Can you also double check your external drive and make sure it follows these requirements?

Eliket's avatar
Eliket
New member | Level 2
3 months ago

Hi Nancy! 

Just checked and it is a NFTS type drive which appears to be supported 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey Eliket, I just sent you an email. 

    Reply back to me, and we'll take it from there. Thanks! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!