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Forum Discussion
muddleglum
9 months agoNew member | Level 2
I reinstalled the Dropbox app and now I'm being asked to rename the old folder and create a new one.
I just downloaded dropbox from their site. It is installing. It has reached the point of creating the dropbox folder -- if this was a new install. However, this is a reinstall.
"Couldn't rename Dro...
muddleglum
9 months agoNew member | Level 2
Thank you, Walter. I did NOT delete my old Dropbox folder. I had to reboot, so that is quitting and relaunching, but it didn't fix anything. However, it did lead me through several steps more before giving up. I might point out that I have a slow, flaky internet connection. (It might also help to know I have a wi-fi connection to the computer next to the one with problems that is also on dropbox, and is slowly becoming more out of sync.)
As far as screen shots are concerned, I'll try, but I'm heading off and cannot do that until tomorrow.
Nancy
Dropbox Community Moderator
9 months agoNo worries, muddleglum; you can send over a screenshot, when you get the chance.
One more question I’d like to ask you though; when reinstalling the Dropbox app, and before clicking on the option to create a new Dropbox folder, is there another “Advanced Settings” link on your screen?
If you click on it, you can select the parent folder of your already established Dropbox folder (instead of creating a new one and syncing everything from the start). For example, if you have your Dropbox folder in the path "D:\OtherDrive\Folder\Dropbox", you'll want to select the folder "D:\OtherDrive\Folder".
Let me know, if that helps.
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