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RowanCMP's avatar
RowanCMP
Explorer | Level 3
2 years ago

I see an error message saying I'm banned when I'm trying to share links.

I geta banned member message when trying to share links.  All I have in dropbox is my own PDF files and personal photos from holidays. 
Error Messages
Share
shared links
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for posting on our forum, RowanCMP!

 

What you describe can occur for any of the reasons mentioned in this Help Center article. 

 

We can open a ticket for you though to this email address and further help. 

 

Let me know if that's alright.

  • RowanCMP's avatar
    RowanCMP
    Explorer | Level 3
    2 years ago

    I reviewed the points in the linked article and I am certain they dont apply in this case.

    The contents are PDF and JPG files.  All the PDF files have been created by me so should not have any links or copyright claims.  The images are photos from vacations. 

    The files are accessed by myself and friends a few times per year so I don't believe it would be any usage limits. 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi RowanCMP, is it possible that any files you've shared contained malware or malicious content, even if it was in the past?

      • RowanCMP's avatar
        RowanCMP
        Explorer | Level 3
        2 years ago

        Not that I believe.  All files were inside a corperate network running Bitdefender gravity zone. 

        The only unusual files were some arduino projects and an old python project for moving windows files.  I removed these when trying to get rid of teh message.  

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