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I see blue spinning circles next to my folders and my files disappeared from Dropbox online.
I've run a Dropbox basic folder for over 10 years. Currently running the Basic Setup on a fully updated Windows 10 PC. Space used is only 1.6 gig. Files were sycronising according to the task bar...
Thanks for your reply. After this email I'll not be able to be in front of my PC to attempt fixes for about 10 days. I've read your reply and here are the answers. I'll continue to check for messages.
Potential New Accident Account - That had crossed my mind too but the email address is the same, true I had to change the password but thats not the first time thats happened with other accounts. I've done a Screenshot of the first email I received, to the same email address I've always used which made me suspicious.
Sending Screenshots is problematic due to the very slow opening. I've had to log into the online copy and the download it to the PC. Any attempt to copy the screenshot from the PC folder takes over 5 minutes! Also how do I send the screenshots to you? Normally I'd just attach.
The Blue circle. Someone has previously logged this issue. Please see "Files open very Slow" post on 02-29-2020 10:52 AM. Identical issue to me and the solution advised is what I did yesterday. No better. Its in the 'delete, edit, and organise' folder.
I've also cleared out my screenshots folder on-line and found out where to switch off the option to store screenshots in Dropbox
In preferences I've set 'enable offline' as this is my primary way of working at the PC. Dropbox is only used on line when I'm in meetings and as abackup.
Neither of these has improved things.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi there mutticampbell - thanks for the additional information there.
I just wanted to mention that you can send us screenshots via the camera icon within your reply box.
If you're on a mobile device and not seeing it, you can try requesting the desktop version of the page.
Also, can you confirm that this is the thread you were referring to?
Thanks. I'll see if I can send you screenshots. Added one about the suspect additional account but it came into the same email address.
Yes that is indeed the article. Have almost the identical problem except.
My timings are almost 5 minutes
I've already downloaded and installed the latest version of dropbox
- Walter
You mean the one from this page - right mutticampbell?
And what is the app's status as shown in your system tray at the moment? Is it 'up to date' or syncing?
As for the missing files you originally mentioned, can you see any signs of them in your deleted files page or the events page by any chance?
Don't recognise that link. Just Google Dropbox app and chose the one for Pc
I'm running V203.4.4857 according the Preference tab.
No sign of the hundreds of files which were online. New web set up was completly empty. They didn't download, just gone. Suspect somehow a duplicate has been created.
The app according to the system tray is up to date and synced. All the files are in the online version but only because I took the action I did , see posts above. The original linked PC folder was intact and is now disengaged from Dropbox. I've moved all the files into the new blue icon Dropbox folder and they are all uploaded into the online folder. Also moved other items which were overdue to be moved into it.
Despite all this the blue circling mouse icon is still with me. Using huge workarounds on the PC or via the online version to do things which took seconds before this.
The live Dropbox folder and all folders and files in it, is the only one not working properly and locking Explorer for several minutes before completing the action.
Thanks
