Forum Discussion

mutticampbell's avatar
mutticampbell
Helpful | Level 5
2 years ago

I see blue spinning circles next to my folders and my files disappeared from Dropbox online.

I've run a Dropbox basic folder for over 10 years.  Currently running the Basic Setup on a fully updated Windows 10 PC.  Space used is only 1.6 gig.   Files were sycronising according to the task bar...
desktop
sync
Web
Pamperpot01's avatar
Pamperpot01
New member | Level 2
2 years ago

Hi

Has there been a resolution to this? I've had the same problem for weeks and it's only when i use dropbox on my PC, any local files do not take a long time to open/move/ change.

This is making my workday impossible as all of my invoices are saved to file on DB then previewed to read and process onto our accounts system [paperless] i then need to move the processed invoices into a closed folder

Come on DB we are not the only people having this issue what is the problem?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi @Pamperpot01, if you're experiencing this issue currently, I'd recommend contacting the support team directly for them to investigate this in more detail on their end.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!