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Segothic's avatar
Segothic
Helpful | Level 5
3 years ago

I see No Access screen when I go to the link received from the other team member.

I see No Access screen (image below) when I go to the link (generated by right-click and Copy Dropbox Link function on Mac) received from the other team member. If I make the link, it works. There i...
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kburnett57's avatar
kburnett57
New member | Level 2
3 years ago

I am having the same issue!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey kburnett57, sorry to hear about this.

     

    May we reach out via email to investigate a bit further? 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey kburnett57, I just sent you an email, so we'll continue there.

         

        Thanks!

    • achiesuk's avatar
      achiesuk
      Explorer | Level 3
      2 years ago

      hi Walter

      I am having the exact same issue as everybody else here. Has Dropbox found  a fix for this?

      Please advise

      Rgs

      achiesuk

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey achiesuk, thanks for reaching out and happy Friday!

         

        Is it possible that you're opening the link while logged in to a different Dropbox account? Also, did they send you an invite to a shared folder, or a shared link? 

         

        Let me know what you find!

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