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Segothic's avatar
Segothic
Helpful | Level 5
3 years ago

I see No Access screen when I go to the link received from the other team member.

I see No Access screen (image below) when I go to the link (generated by right-click and Copy Dropbox Link function on Mac) received from the other team member. If I make the link, it works. There i...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey achiesuk, thanks for reaching out and happy Friday!

 

Is it possible that you're opening the link while logged in to a different Dropbox account? Also, did they send you an invite to a shared folder, or a shared link? 

 

Let me know what you find!

achiesuk's avatar
achiesuk
Explorer | Level 3
2 years ago

hi Megan

thanks for the quick response. 

I only have  asingle dropbox account, so that is not the issue. 

I created these uRL links for around 20.000 images of our own products  so we  can use them to create listings online. I saved all these links on a excel spreadhseet, each one allocated against the product they relate to. I have bene using these links withoua problem for over a year now, but I noticed yesterday that I was getting the same messages as everybody else on this chat, and I simply cannot access none of the links now 😞 which is a very worrying thing for us, as we need them all the time.

Have you found a solution to the other members on this chat?

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey achiesuk - could you please clarify if the links work fine if you copy and paste them on a web browser instead of accessing them through your Excel spreadsheet? 

     

    Can you see the links to those files listed here? 

     

    Does this happen with those shared links only or is it affecting new links as well? 

    • achiesuk's avatar
      achiesuk
      Explorer | Level 3
      2 years ago

      the links don't work either way now, not through the excel sheet or cut and paste into a browser, I get the very same message of no access.

      If you have access to my files, you can see the full spreadsheet under All files - All images linked - see the excell file at the bottom, those are all the links I produced that worked just fine until afew days ago, but now stopped 😞

      surely this is not a problem with the links, that worked before, but with the system that is not allowing anybody with the link to have access to it, for some reason that I dont understand, but I hope you do

      Please let me know your views

      Thanks

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        achiesuk, we can’t see any account info on the forum unfortunately to double check this for you. 

         

        However, did you open the page Walter linked above? Are you seeing your shared links there perhaps?

         

        If you create a new shared link now, does it show any errors?

         

        Let me know, and we’ll take it from there.

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