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sixstringbuzz's avatar
sixstringbuzz
Helpful | Level 6
5 years ago
Solved

I told Dropbox to not backup an external drive; now I've changed my mind

The subject pretty much says it all! I'm on a Mac and I connected an external drive (formatted HFS+). A popup came up asking if I wanted to backup this drive to Dropbox and I said no. Now I'd like to...
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  • sixstringbuzz's avatar
    sixstringbuzz
    5 years ago
    Hello!

    I had reinstalled the app already (though I’m not sure I did a full uninstall first) but in the end I had some spare time and so I transferred the files from one external drive to another then reformatted the drive so it would trigger a new request to backup. This worked. As a suggestion, it seems like there should be some manual way to tell Dropbox to backup a drive after originally indicating not to and not to ask again.

    Thanks!
sixstringbuzz's avatar
sixstringbuzz
Helpful | Level 6
5 years ago

Oh - I'm currently on a Basic account if that helps. If I'm able to backup my external drives, that would certainly drive my decision to upgrade though!

  • sixstringbuzz's avatar
    sixstringbuzz
    Helpful | Level 6
    5 years ago

    Correct - I am on the latest 11.5 operating system and made sure my Dropbox app is the latest as well! (v128.4.2870)

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Happy Thursday sixstringbuzz! 

      Can you try uninstalling and then re-installing the app? That won't affect any of your files, of course. 

      After you do, try to connect the external once again. 
      • sixstringbuzz's avatar
        sixstringbuzz
        Helpful | Level 6
        5 years ago
        Hello!

        I had reinstalled the app already (though I’m not sure I did a full uninstall first) but in the end I had some spare time and so I transferred the files from one external drive to another then reformatted the drive so it would trigger a new request to backup. This worked. As a suggestion, it seems like there should be some manual way to tell Dropbox to backup a drive after originally indicating not to and not to ask again.

        Thanks!

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