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sixstringbuzz's avatar
sixstringbuzz
Helpful | Level 6
5 years ago
Solved

I told Dropbox to not backup an external drive; now I've changed my mind

The subject pretty much says it all! I'm on a Mac and I connected an external drive (formatted HFS+). A popup came up asking if I wanted to backup this drive to Dropbox and I said no. Now I'd like to...
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  • sixstringbuzz's avatar
    sixstringbuzz
    5 years ago
    Hello!

    I had reinstalled the app already (though I’m not sure I did a full uninstall first) but in the end I had some spare time and so I transferred the files from one external drive to another then reformatted the drive so it would trigger a new request to backup. This worked. As a suggestion, it seems like there should be some manual way to tell Dropbox to backup a drive after originally indicating not to and not to ask again.

    Thanks!
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi kmkonstantinidis, how are you today? 

Mind sharing with me the drive's usage and capacity? 

Keep me posted, and we'll take it from there. 
runemadsen's avatar
runemadsen
Explorer | Level 4
4 years ago

Everybody, please read the updates from people who actually investigated this. Until Dropbox fixes this, THERE IS NO WAY TO FIX THIS unless you reformat the HD. The hidden file thing won't work. Other methods won't work. The way this feature is implemented is horrible, and you'll only run around in circles with the technical support. Dropbox needs to prioritize this feature and re-implement it in a way that works.

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