Forum Discussion

mmlemon's avatar
mmlemon
New member | Level 1
2 years ago

I want to check the upload/download files when using the app.

I have been using it at work for many years. It's very helpful, but sometimes the upload or download doesn't proceed. At that time, the message "Synchronizing XX files" will be displayed and no prog...
dropbox business
sync
upload
mmlemon's avatar
mmlemon
New member | Level 1
2 years ago

Whatever it is, I'd like some tips on what to do when something doesn't go well.
I think this service is the best.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey mmlemon, let's jump right into this!

    If I understand this correctly, it sounds like you wish to identify which files are currently being synced when using the app, right?

    If not, feel free to clarify. 

    Could you let me know the app's exact status and version as shown in your system tray/menu bar?

    Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Another thing that might work, is if you try to open your local Dropbox folder, and check for the files' syncing icons, just to see which one is being synced.

    Let me know more, and we'll take it from there!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!