Forum Discussion

markuk20's avatar
markuk20
Explorer | Level 4
3 years ago

I'm having syncing issues on my Intel Mac

Unable to resolve syncing issues on my Intel MacBook.   Dropbox support advised turning off the beta option and a reinstall but the issue remains.
desktop
sync
markuk20's avatar
markuk20
Explorer | Level 4
3 years ago

Sure, I can help you with that.

 

Monterey 12.7.1

 

187.3.5584

 

Your help is appreciated.

markuk20's avatar
markuk20
Explorer | Level 4
3 years ago

Some Excel files were updated this morning but are still hung up.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey markuk20 - sorry to jump in here, but could you send us a screenshot of the app's exact status as shown in your menu bar at the moment?

     

    Have you tried fixing your hardlinks and permissions as outlined here? 

     

    Also, did you try the latest stable version of the app as a test to see if the beta version is the culprit here? 

    • markuk20's avatar
      markuk20
      Explorer | Level 4
      3 years ago

      Thanks, Walter, sorry for the delay, I'm in Thailand.

       

      I found that my new MacBook was set to beta, unchecked that, and installed the most recent app.

       

      The Intel Mac was not running Beta

       

      Now both are running 186.4.6207

       

      I started both computers and the Intel Mac is still hanging.

       

      The article that you referred me to is for Windows.

       

      There is no obvious way to include an attachment to this real.

       

      Currently, Dropbox is updating 220k files, 79.4 GB, and saying it will take 2 plus days.

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi markuk20, in the thread, there is the method to find the menu by holding the Option/Alt key, then you can click fix hardlinks and then fix permissions.

    • markuk20's avatar
      markuk20
      Explorer | Level 4
      3 years ago

      Thanks, Walter, sorry for the delay, I'm in Thailand.

       

      I found that my new MacBook was set to beta, unchecked that, and installed the most recent app.

       

      The Intel Mac was not running Beta

       

      Now both are running 186.4.6207

       

      I started both computers and the Intel Mac is still hanging.

       

      The article that you referred me to is for Windows.

       

      There is no obvious way to include an attachment to this real.

       

      Currently, Dropbox is updating 220k files, 79.4 GB, and saying it will take 2 plus days.

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