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Buck5271's avatar
Buck5271
New member | Level 1
9 months ago
Solved

I'm not able to upload photos to Dropbox from my Android phone to my laptop

I got a new Galaxy S25+ phone. Dropbox is & has been installed on both. I've never had an issue transferring photos from my phone to Dropbox on my laptop before. On my S25+. It shows the photos in a ...
Android
Camera uploads
desktop
  • Jay's avatar
    Jay
    9 months ago

    Hi Buck5271, Mike B.40, since there are two usernames here, this means that you have two separate Dropbox accounts, and have been logging into different accounts.

    Please double-check which email you're seeing when logged in on this page, and make sure it's the same email on all your devices.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey Buck5271, thanks for bringing this to our attention.

Can you please describe the steps you're following?

Are you plugging your phone in to your laptop or are you using the Camera Uploads feature directly from the Dropbox app on your phone?

Any additional info on your process, will be really helpful.

Thanks!

  • Mike B.40's avatar
    Mike B.40
    New member | Level 2
    9 months ago

    Hi Hannah,

    These are the same steps I have followed,,, without fail or problems,,, for years.

    When I want or need to transfer or add photos from my phone. To Dropbox on my laptop. I simply check the photos I want. The click, Add to Dropbox. I'm asked What Folder. Pick the Folder. The Click Add. Boom! Photos are added, no issues.  No plugging in my phone to laptop. Also, the Dropbox app on my phone. Isn't showing all the content in my Dropbox on my laptop.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      HI Mike B.40, could you attach a screenshot showing what you're seeing when you connect your phone to your computer?

      • Buck5271's avatar
        Buck5271
        New member | Level 1
        9 months ago

        This is what shows up when I try to share from my phone to Dropbox on my laptop. I haven't connected phone to laptop via a direct cable.

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