Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
I'm not able to upload photos to Dropbox from my Android phone to my laptop
I got a new Galaxy S25+ phone. Dropbox is & has been installed on both. I've never had an issue transferring photos from my phone to Dropbox on my laptop before. On my S25+. It shows the photos in a ...
This is what shows up when I try to share from my phone to Dropbox on my laptop. I haven't connected phone to laptop via a direct cable.
Rich
Super User II
Super User IIAlso, the Dropbox app on my phone. Isn't showing all the content in my Dropbox on my laptop.
Are you sure you're signed in to the same Dropbox account on both your laptop and your phone? When people swap devices it's not uncommon that they sign in with a different account. That would explain why files you upload don't appear on the laptop, and files on the laptop aren't appearing on the phone.
Check the Dropbox application on both the phone and laptop and make sure they're both using the same email address. If they're different, sign out of Dropbox on your phone and sign in with the same email address you see on the laptop.
Well I signed out of Dropbox on phone & laptop. Have both accounts same email & password. Didn't work. Still frustrating. Appreciate the suggestion though.
- Megan
Dropbox Community Moderator
Hey Buck5271 let me also jump in here!
If you check your account online, are you able to see your files there?
Would you mind clarifying your laptop's OS, along with the app's version and current syncing status please? You should be able to locate the version you're using, by locating your little Dropbox icon, on your taskbar next to your WiFi and hovering your mouse over it.
Good Morning [here in Iowa] Megan,
My OS's on my [2] laptops. The one I use most is Windows 11 The other Windows 10. Never has been issues with either. Until this new phone. Now, my phone isn't even showing up as a connected device, with no option to add a device.
The Dropbox Icon also isn't available/visible to check syncing status. Also, on my phone Dropbox account. At the top. There is "Sync Files" , highlighted. But when I tap it. I get a screen, says 'Access your computers files on this [my phone] device'. Then there's a Set Up bar. I tap the Set Up bar. Then I am asked to go to 'dropbox.com/connect'.
The whole process is like, rinse & repeat. Another thing. I cannot see or view all my photos & files online, on my Dropbox Account. That are in my Dropbox folder[s], on my laptops.
Whew. I have tried to lay it all out. Question. Should I delete all my Dropbox accounts on both laptops & phone? Re-install?
Thank You
