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Buck5271's avatar
Buck5271
New member | Level 1
9 months ago
Solved

I'm not able to upload photos to Dropbox from my Android phone to my laptop

I got a new Galaxy S25+ phone. Dropbox is & has been installed on both. I've never had an issue transferring photos from my phone to Dropbox on my laptop before. On my S25+. It shows the photos in a ...
Android
Camera uploads
desktop
  • Jay's avatar
    Jay
    9 months ago

    Hi Buck5271, Mike B.40, since there are two usernames here, this means that you have two separate Dropbox accounts, and have been logging into different accounts.

    Please double-check which email you're seeing when logged in on this page, and make sure it's the same email on all your devices.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi again, Buck5271.

First  of all, let's not delete anything just yet, we need to make sure we don't lose any files, but we'll get to the bottom of this.

If you don't see a Dropbox icon in your taskbar/system tray on your computer, it means that the Dropbox application (that syncs your files to your computer) is not running.

Can you simply reinstall the app from here, without uninstalling it first and let us know if the Dropbox icon returns?

Buck5271's avatar
Buck5271
New member | Level 1
9 months ago

I think we may be making progress. I do have the Dropbox Icon now. But still no Sync action or option. Nothing has changed on my phone. Every time I attempt to ADD to Dropbox photos from my phone gallery. I cannot choose a folder other than Camera Uploads.  It show the photos are uploaded to Dropbox on my phone app. But will NOT transfer to my laptop Dropbox App. When I tap the Sync Files on my phone. It still sends me to Set Up, the SCAN box, to get the Dropbox App. Which I have done, 2-3 times. 

I'm convinced it's all a Sync issue. But when I go to Sync Issues. It says,,, No Sync Issues here.  [sigh]

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi Buck5271, are you certain that you're signed into the same Dropbox account on all devices?

    Can you see your phone and laptops on the devices page?

  • Mike B.40's avatar
    Mike B.40
    New member | Level 2
    9 months ago

    Hi Jay,

    No, my S25 Galaxy Phone is not listed as a device along with my two laptops, and I cannot find where I can ADD a device/my S25+ to the Dropbox account.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi Buck5271, Mike B.40, since there are two usernames here, this means that you have two separate Dropbox accounts, and have been logging into different accounts.

    Please double-check which email you're seeing when logged in on this page, and make sure it's the same email on all your devices.

  • Buck5271's avatar
    Buck5271
    New member | Level 1
    9 months ago

    Finally,,, Finally I think it's all good. I [hope] the Mike B40, is gone. I don't even know how I got or did that. Everything now should be Buck5271.  With the Gmail address  I uninstalled Dropbox in both laptops & the mobile app & reinstalled. Thank You and everyone that responded. 

    Whew!  Buck

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    No worries, glad to have helped out. Enjoy the rest of your week!

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