Forum Discussion

Leilac's avatar
Leilac
Explorer | Level 3
2 years ago

I'm trying to upload my images from my gallery, but says file not found.

Hi I'm trying to upload my images from my gallery, and it likes some of the files but others it is saying file not found. I have a Samsung s23. Thanks 😃
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Leilac, let's jump right into this!

 

How do you try to upload these files? 

 

Do you manually upload them using the + sign, or using camera uploads? What type of files are we talking about? 

 

Let me know more, and we'll take it from there! 

Leilac's avatar
Leilac
Explorer | Level 3
2 years ago
Hi Megan

I am in my gallery, and use the share sign to upload photos and videos.
When I do it from Dropbox directly its not as easy for me to view as many at once.
Thanks 😃
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Leilac, can you let me know how many photos/videos you're selecting at a time?

    • Leilac's avatar
      Leilac
      Explorer | Level 3
      2 years ago
      I used to be able to load at least 100 photos at a time, but when this error message came up I thought to reduce the quantity. I reduced it right down even to singular photos and I was still getting the error message.
      Thanks
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Leilac - sorry to jump in here, but could you clarify your device's OS version and the version of the Dropbox mobile app installed there as well?

         

        Have you tried clearing the app's cache since you first noticed this by the way? 

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