Forum Discussion

Leilac's avatar
Leilac
Explorer | Level 3
2 years ago

I'm trying to upload my images from my gallery, but says file not found.

Hi I'm trying to upload my images from my gallery, and it likes some of the files but others it is saying file not found. I have a Samsung s23. Thanks 😃
Mobile
sync
upload
Leilac's avatar
Leilac
Explorer | Level 3
2 years ago
Hi Megan

I am in my gallery, and use the share sign to upload photos and videos.
When I do it from Dropbox directly its not as easy for me to view as many at once.
Thanks 😃
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Leilac, can you let me know how many photos/videos you're selecting at a time?

  • Leilac's avatar
    Leilac
    Explorer | Level 3
    2 years ago
    I used to be able to load at least 100 photos at a time, but when this error message came up I thought to reduce the quantity. I reduced it right down even to singular photos and I was still getting the error message.
    Thanks
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Leilac - sorry to jump in here, but could you clarify your device's OS version and the version of the Dropbox mobile app installed there as well?

       

      Have you tried clearing the app's cache since you first noticed this by the way? 

      • Leilac's avatar
        Leilac
        Explorer | Level 3
        2 years ago
        Hey!
        It's a Samsung s23, and the Dropbox is the latest updated one (updated I think middle of feb)
        I don't knownhow to remove the cache.
        Thanks

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!