Forum Discussion

Leilac's avatar
Leilac
Explorer | Level 3
2 years ago

I'm trying to upload my images from my gallery, but says file not found.

Hi I'm trying to upload my images from my gallery, and it likes some of the files but others it is saying file not found. I have a Samsung s23. Thanks 😃
Mobile
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Leilac, can you let me know how many photos/videos you're selecting at a time?

Leilac's avatar
Leilac
Explorer | Level 3
2 years ago
I used to be able to load at least 100 photos at a time, but when this error message came up I thought to reduce the quantity. I reduced it right down even to singular photos and I was still getting the error message.
Thanks
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Leilac - sorry to jump in here, but could you clarify your device's OS version and the version of the Dropbox mobile app installed there as well?

     

    Have you tried clearing the app's cache since you first noticed this by the way? 

    • Leilac's avatar
      Leilac
      Explorer | Level 3
      2 years ago
      Hey!
      It's a Samsung s23, and the Dropbox is the latest updated one (updated I think middle of feb)
      I don't knownhow to remove the cache.
      Thanks
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        You can try the following steps to clear the cache on your Android device Leilac 

         

        1. Open the Dropbox Android app.
        2. Tap the menu icon in the top left.
        3. Select Settings.
        4. Select Clear cache.

        Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log back in.

         

        Let us know if you still get the error afterwards. 

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