Forum Discussion

Leilac's avatar
Leilac
Explorer | Level 3
2 years ago

I'm trying to upload my images from my gallery, but says file not found.

Hi I'm trying to upload my images from my gallery, and it likes some of the files but others it is saying file not found. I have a Samsung s23. Thanks 😃
Mobile
sync
upload
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

You can try the following steps to clear the cache on your Android device Leilac 

 

  1. Open the Dropbox Android app.
  2. Tap the menu icon in the top left.
  3. Select Settings.
  4. Select Clear cache.

Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log back in.

 

Let us know if you still get the error afterwards. 

Leilac's avatar
Leilac
Explorer | Level 3
2 years ago
Hey! Did this and its still coming up with the same thing.
Thanks
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Leilac, just to confirm, if you were to upload the photos using the + button within the Dropbox app, does it work?

     

    And can you also send us a screenshot of the error?

     

    If you're accessing the Community from your mobile device, you might need to request the desktop version of the site, to see the upload button above the reply box, to attach your screenshot.

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