Forum Discussion

maradixon's avatar
maradixon
New member | Level 2
5 years ago

Indesign has broken links on a shared dropbox

has anyone had an issue where. indesign is not linking files on a shared dropbox?
sync
Third Party Integrations
Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 years ago

This is almost certainly because Indesign uses links specific to each device and machine (i.e. they are in \Users\Documents\Dropbox and 'users' can be different depending upon the persons name).

 

You need to make sure everybody has an identical folder structure for this to work

maradixon's avatar
maradixon
New member | Level 2
5 years ago

so we found out that my user name is changing to someone else when it shouldn't be:

 

Macintosh HD:Users:GDUBS:Dropbox (Swimsuits for All):•••2021 Creative•••:2021_Emails:07_July:070221_4thOfJuly_75%Off 2:246633843FW21_1496_O_COMBO_ROYR_291 copy.jpg
 
Macintosh HD:Users:kinsellaj:Dropbox (Swimsuits for All):•••2021 Creative•••:2021_Images:Cruise 2021:HiRes:SageFlowy_33923_640747_108.jpg
 
 
top is myself, but that is not my username.. bottoms is someone on my team - looking at same linked image and that is her user name.. tried it with all team members.. and all when looking at the same thing, their own user name comes up
 
that is not happening to me

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 years ago

    Everybody will have a different folder structure because their usernames will be different - based upon what they set their Mac up as initially. 

     

    It will work for you as you are the one who made the file

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!