Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

llw212's avatar
llw212
Explorer | Level 3
7 months ago

Installed Dropbox on a new Mac and got "selective sync conflicts" on this and other linked computers

How do I fix the "Selective Sync Conflict" issue, which is now present on three computers:  new Mac mini, 2021 MacBook Pro and 2017 iMac? Two days ago, I installed dropbox on new Mac mini, with the...
desktop
Mac
sync
llw212's avatar
llw212
Explorer | Level 3
7 months ago

I read this dropbox info, but it is not correct, or doesn't apply to my situation.  
I have never removed a folder from my computer's hard drive with the selective sync feature.  I do have a 2019 iMac that crashed, which had dropbox synched to it.  

I have never created a new folder on my computer in the same location as the original folder.

I do not see any two folders with the same name (one with "Selective Sync Conflict" appended, on any of my devices:  new Mac mini, 2021 MBP or 2017 iMac.

This is a GIGANTIC problem for me as dropbox is my entire source of original and back up documents.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Thanks for letting us know about this, llw212.

This is indeed quite a strange issue, but let's see what we can find.

Firstly, can you let us know the current sync status and version of the Dropbox app on your new Mac Mini?

You can see that by hovering over the Dropbox icon in your menu bar.

Also, if you follow these steps here to go to your selective sync settings, do you see that all your folders are checked? Meaning, are all folders that are supposed to show up in your Dropbox folder checked and accessible?

Let me know what you find.

  • llw212's avatar
    llw212
    Explorer | Level 3
    7 months ago

    I answered this yesterday, but my answer does no appear. 
    1.  Version 225.4.4896.
    2.  I am on a mac mini, Sequoia 15.5.  Under the Sync tab, there is no "Modify."  There is "Select folders."
    3.  Is there a way to upload attachments/screenshots???
    My problem remains the same, unabated.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      Hey llw212, I think you re-answered my initial questions on my first reply here on the thread; I posted another reply, would you mind taking another look to see if you can find it?

      To send us screenshots, you can either click on the camera icon on the bottom of the reply box when typing your reply, or you can just copy and paste your screenshot in the reply box.

      • TonyC3's avatar
        TonyC3
        New member | Level 2
        7 months ago

        Hi Hannah i have the same problem with 15 years of dropbox files now not accessible on any of my devices.  I just bought a new Mac book pro and did the stanard migration process and then in drop box all my files now have a selective sync conflict and i cant open any of them.  Ive been using dropbox for many years withiout this issue 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content