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Forum Discussion
Installed Dropbox on a new Mac and got "selective sync conflicts" on this and other linked computers
How do I fix the "Selective Sync Conflict" issue, which is now present on three computers: new Mac mini, 2021 MacBook Pro and 2017 iMac?
Two days ago, I installed dropbox on new Mac mini, with the...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorThanks for letting us know about this, llw212.
This is indeed quite a strange issue, but let's see what we can find.
Firstly, can you let us know the current sync status and version of the Dropbox app on your new Mac Mini?
You can see that by hovering over the Dropbox icon in your menu bar.
Also, if you follow these steps here to go to your selective sync settings, do you see that all your folders are checked? Meaning, are all folders that are supposed to show up in your Dropbox folder checked and accessible?
Let me know what you find.
I answered this yesterday, but my answer does no appear.
1. Version 225.4.4896.
2. I am on a mac mini, Sequoia 15.5. Under the Sync tab, there is no "Modify." There is "Select folders."
3. Is there a way to upload attachments/screenshots???
My problem remains the same, unabated.
- Hannah
Hey llw212, I think you re-answered my initial questions on my first reply here on the thread; I posted another reply, would you mind taking another look to see if you can find it?
To send us screenshots, you can either click on the camera icon on the bottom of the reply box when typing your reply, or you can just copy and paste your screenshot in the reply box.
Hi Hannah i have the same problem with 15 years of dropbox files now not accessible on any of my devices. I just bought a new Mac book pro and did the stanard migration process and then in drop box all my files now have a selective sync conflict and i cant open any of them. Ive been using dropbox for many years withiout this issue
- Walter
Hi TonyC3 - sorry to hear about this.
Can you please clarify your computer's exact OS version and the version/status of the Dropbox desktop app as shown in your menu bar?
Also, did you take a look at this Help Center article to see if it helps?
Hannah,
Pls re-sent the reply you think I overlooked; I don't see it.
While my usage of dropbox has always been on my computer, I have, tediously, been deleting the "Selective Sync Conflict" from the online interface in the hopes that ONE delete will remove the "Selective Sync Conflict" from all three devices -- mini, MBP, old imac.
The web interfaces are another horror show.
I am on Mac OS Sequoia 15.5.
-Chrome is my default browse, but several days, ago, when Idid a search for "Selective Sync Conflict" folders to delete en masse, I had to use the Safari dropbox interface because Chrome did not show the Delete option at the top of the page for multiple selected files to delete.
-Yesterday and today, Safari is now missing the Delete option, and Delete shows on Chrome.
Pls consider this a harsh complaint of dropbox functionality and support. I don't feel like a paid customer for 10 years. I feel like an unpaid beta tester. Worse, I have little confidence that the files I am not deleting will remain intact.- Hannah
Hey llw212, thanks for taking the time to get back to me.
I do understand where you're coming from and I wanted to assure you that I passed your comments and feedback along to our team.
Regarding the website, it might help if you cleared your browser's cache.
I'm also including a copy of my previous response to you and I really hope it helps:
Regarding the sync icons, I believe you'll find the info in this article very useful and explanatory.
As for making all your files and folders available offline, try right/control-clicking the Dropbox folder itself on the Mac Mini and choosing "make available offline"; this should download everything in the Dropbox folder.
