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101001101's avatar
101001101
Explorer | Level 3
2 years ago
Solved

iPad Won’t Stop Copying Files to Dropbox

Downloaded 2 files to my iPad from the internet. Then tried to copy them to Dropbox. Did not seem to work at first glance. (Bad internet connection?) So I kept trying to do it, in frustration. Day...
iOS
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  • Nancy's avatar
    Nancy
    2 years ago

    Hi 101001101! Let’s try something else, then. 

     

    What I’d like you to do is clear the Dropbox app’s cache, remove it from your device, restart your iPad, and install Dropbox again. 

     

    Are new copies being uploaded now, or do you just see a single copy of your files?

arc_land's avatar
arc_land
Icon for Dropbox Engineer rankDropbox Engineer
2 years ago

Hi, I'm curious about the types of files you're trying to add to Dropbox and how you are adding them.

 

Did you add them through the Dropbox Files.app integration?

If that's the case, you might want to try the following steps: 

Open the Dropbox iOS app -> open the Account tab -> open Settings -> select Native Files.app Integration -> choose 'Clear cache' to see if it resolves the issue

101001101's avatar
101001101
Explorer | Level 3
2 years ago

The files are both mp3.

 

Not really, I think. The iPad has a built-in Share function that integrates with Dropbox. Dropbox itself did not get directly used. That may be the source of the problem.

 

thanks either way…

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