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Forum Discussion

Nousmedis's avatar
Nousmedis
Helpful | Level 6
3 years ago
Solved

iPhone 15 pro can't focus close up documents when using the scan utility.

Since purchased the new iPhone 15 pro, it seems that the iOS Dropbox app can't automatically switch to the macro lens (the ultra wide lens), so it can't focus small documents (like tickets or barcode...
Mobile
sync
  • Megan's avatar
    Megan
    12 months ago

    Hey everyone, happy Monday!

    It seems this issue has been fixed now. Feel free to let us know if you still face any issues, thanks! 😃

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Nousmedis, sorry to jump in here, but I just wanted to let you know that our team is working on improving this.

 

Thanks for your feedback and flagging this with us. 

Maillabe's avatar
Maillabe
New member | Level 2
2 years ago
Hello Walter,
It seems your team has been up to this problem since a year and I cannot see any improvement. I use the scan function often and it is a problem to have to move far away from the document to get a clear focus and then to crop the picture to get the desired picture area. Please send updates on pb resolution! I'm certainly bot the only iphone user lf Dropbox users community 🙂

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