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Michael L.80's avatar
Michael L.80
Helpful | Level 7
2 years ago
Solved

iPhone camera roll won't sync, Dropbox is demanding access to ALL photos all of a sudden?

My iPhone was sync'ing the camera roll to Dropbox for several years - no issues. All of a sudden I noticed that it doesn't sync them anymore. The error message says it needs permissions to access all...
Camera uploads
iOS
Mobile
sync
  • Michael L.80's avatar
    Michael L.80
    2 years ago

    Thank you, that worked, but why do I need to now allow full access to my photo library just to upload camera roll photos?  It worked for years correctly, without full acccess - only access to roll. Why did it stop working - what changed that I now have to allow access to the whole library? I know I checked the Roll option after, but still, I had to give this app access to all photos in the OS, which I don't like.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Michael L.80, thanks for bringing this to our attention.

 

Could you try disabling and re-enabling the camera upload feature to see what options you get?

 

Keep me posted!

  • Michael L.80's avatar
    Michael L.80
    Helpful | Level 7
    2 years ago

    ok I did that - disabled access, re-enabled. For some reason this web page won't let me upload the screenshot. The options I see: None, Limited Access, Full access.  How do I indicate just camera roll?

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Could you attach a screenshot showing this message you're seeing on your device?

      • Michael L.80's avatar
        Michael L.80
        Helpful | Level 7
        2 years ago

        Hi Jay, here is what I see. It says "Limited photo permissions enabled" and won't upload camera roll. The options in access are here:

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