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juchiast's avatar
juchiast
New member | Level 1
10 months ago
Solved

Is Dropbox Paper down? I'm missing some Paper docs

Is Dropbox paper down? I have a dozen of papers and they are all gone. 

Dropbox Paper
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  • Walter's avatar
    Walter
    10 months ago

    Can you navigate your account and let me know if you can find a folder called "Migrated Paper Docs" perhaps juchiast? 

     

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  • juchiast's avatar
    juchiast
    New member | Level 1
    10 months ago

    Events and deleted files page show some papers that I tried to make and then delete after encountering this issue, old papers are not there.

  • juchiast's avatar
    juchiast
    New member | Level 1
    10 months ago

    Hello, searching helped, I was able to load 1 paper and they are visible from then on. Tried different browser but same result.

    Sometime it shows this 500 error

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi juchiast - thanks for letting us know about this.

    I just gave it a go and I was able to use Dropbox Paper just fine. Can you clear your browser's cache and/or try another browser and let me know if you get the same results?  

    If you do, I'd appreciate a screenshot of the exact error or the last page you can get to. 

    As for your missing Paper docs, are you able to search for them to see if you can find them on your account? Do you maybe see them in your deleted files page or the events page by any chance? 

    Let me know more and we'll take it from there. 

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