Is Dropbox Paper down? I'm missing some Paper docs

ticket ID 24734275

Thank you. It's been open four days. 

Hey Khandy - sorry to hear about this.

Could you please let us know your ticket ID so that we can look it up in our system?

Thanks so much!

May I get some assistance with this Paper issue? I have been in contact with several support staff, an escalated ticket that has still gone unanswered, and multiple screen recordings to prove that every recommended solution was a dead link. It's going on a week and I'm having a hard time with the transition that was supposed to only last 15 minutes. My day-to-day operations were centered around papers and now I'm missing over 50 documents/templates. Now I am vetting other software in case such events take place again.

I am having the same exact issue. I use Paper daily and this has been an extreme setback. I'm currently looking for an alternative before by renewal date this month because this is unacceptable. Even more so when they try to act as if we can't read the name of a folder to know it's not there or the documents. 

Glad to hear that and thanks for keeping me in the loop too juchiast 

See you around the Community and have a lovely week ahead! 

I see them now, thank you for your supports

Can you find your Dropbox Paper docs there juchiast? 

Also, have you tried  navigating to your Paper area by clicking on the dotted icon in the upper right corner of your page and then on the Paper option? Do you see them there? 

Yes, I see a Migrated Paper Docs folder with my old papers. What do I do with it.

There are several 503 error at URLs such as https://www.dropbox.com/paper/starred?role=personal