Forum Discussion

klamerus's avatar
klamerus
Explorer | Level 3
3 years ago

Issue syncing from Galaxy phone

I've got a very troubling discovery.  I got DropBox to save photos and downloads of pictures from FaceBook, Instagram, email and texts.   Earlier today, I saved 3 pictures my daughter-in-law sent...
Android
Mobile
sync
klamerus's avatar
klamerus
Explorer | Level 3
3 years ago

I'm using DropBox 332.2.2 on Android (a Galaxy S22+).

 

I do use camera uploads.  It just isn't uploading everything.  It only seems to upload pictures I take with the camera.  Not downloads I save from SMS, email, FaceBook or Instagram.  In this case the files that are missing were from Instagram (I think).

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi from me as well, klamerus!

 

Can you please open your Dropbox app settings and go to your camera uploads? After that, please select the “Upload from” option and enable the albums from which you’d like to automatically upload files. Then, click on “Save selection”. 

 

Do you see any difference now perhaps?

  • klamerus's avatar
    klamerus
    Explorer | Level 3
    3 years ago

    Unfortunately, I'll need to find another situation where I'll download documents from one of the other sources, but I'm guessing this will solve the problem.  I found lots of sources for uploads not active and didn't even know this setting existed.  I appreciate your help.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!